Grievance Procedure

This procedure is intended for individuals who want to file a complaint alleging discrimination based on disability in the provision of services, activities, programs, or benefits by the public transit system of the City of Madera.

Complaints must be submitted in writing and must include the complainant's name, address, and phone number, as well as details about the location, date, and description of the alleged discrimination.

Complaints should be submitted promptly, but no later than 60 calendar days after the alleged violation:

Marcela Zuniga, Grants Administrator
City of Madera
205 West Fourth Street
Madera, CA 93637

The City of Madera Grants Administrator or their designee will meet with the complainant within 15 calendar days of receiving the complaint to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City of Madera Grants Administrator or their designee will respond in writing, outlining the City of Madera's position and proposing options for resolving the complaint.

The City of Madera will retain all written complaints and responses related to its public transit system for at least three years.