Setup or Disconnect Services

Establishing Service with the City of Madera

Establishing service can be done in person, by fax, mail, or by e-mail. There is a non-refundable application fee of $23.00. If your service address needs waste carts you will be required to purchase them.

To order waste carts for new service, request additional carts, or add additional services to your account, please contact the Utility Billing Department at 1 (559) 661-5459. To replace damaged carts, contact Mid Valley Disposal at 1-800-706-5779.

Applications are available by clicking below:

Application (English) (Spanish)

Once the application is completed you will need to provide one of the following items:

• Copy of Drivers License, passport, State of Calif. ID, or any other legal ID which contains a photo

Applications are accepted between 8:00a.m. and 4:30 p.m.

If your property is a "rental", you are required to have/obtain a City of Madera Business License per Municipal Code 6-1.28.

Discontinuing Service

Must be made in writing by the account holder. The information in the letter should include the date you would like the service terminated and the address of where you would like your closing bill or refund sent. This can be done in person, by fax, mail, and e-mail. The account holder remains responsible for the utility bill until we receive a written request for termination of service.

Termination Request Form (Bilingual)

Deposits

The City requires a deposit of $150.00. (Each service address deposit may vary.) Deposit will be applied to customers account after one year of service (per request) if customer has been delinquent more than once during the one year period the deposit will be applied six months after the last delinquent payment. Deposit will be applied to your account when it is closed, any remaining balance over the final bill will be refunded to the customer.