Accessibility Information (ADA)

Notice of Compliance under ADA & California State Law

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the Americans with Disabilities Amendments Act of 2008, the Fair Employment & Housing Act (FEHA), California Government Code Section 11135 and other applicable codes, the City does not discriminate against individuals on the basis of disability in its services, programs or activities.

Employment: The City does not discriminate on the basis of disability in its hiring or employment practices and will comply with the Fair Employment and Housing Act, as well as Title I of the ADA, including the regulations promulgated by the U.S. Equal Employment Opportunity Commission (EEOC), including the requirement to provide reasonable accommodations.

Effective communication: The City will generally, upon request, provide appropriate aids and services leading to effective communication for qualified person(s) with disabilities, including sign language interpreters, documents in Braille and other alternate formats to ensure information and communication is accessible to people who have speech, hearing, vision, or cognitive impairments so they can participate equally in the programs, services and activities.

Modification to policies and procedures: The City will make reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to participate in all of its programs, services and activities. For example, individuals with service animals behaving within applicable standards are welcome in offices and City facilities, even when pets are generally prohibited.

Anyone who requires auxiliary aids and services for effective communication, or a modification of policies or procedures to participate in a program, service or activity in the City should communicate with the responsible Department contact as soon as possible, but no later than 48 hours before the scheduled event.

Neither the ADA, nor State law requires the City to take action that would fundamentally alter the nature of its programs, activities or services or impose an undue financial or administrative burden. Complaints that a program, activity or service of the City is not accessible should be directed to the ADA Coordinator:

Wendy Silva
Director of Human Resources
Human Resources
205 West 4th Street, Madera, CA 93637
Phone: (559) 661.5481
wsilva@madera.gov

The City does not place a surcharge on a particular individual with a disability or a group of individuals with disabilities to cover the cost of providing auxiliary aids and services or making a reasonable modification to a policy to create access.

Grievance procedure under ADA and California State Disability Rights Laws

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”), the Americans with Disabilities Amendments Act (ADAAA) and California State law. It may be used by anyone wishing to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Madera. The City’s Disability Discrimination Policy governs employment-related complaints of disability discrimination.

  1. Filing a complaint: The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date and a description of the problem(s). The City’s Grievance Procedure form is available online at www.madera.gov/accessibility. Alternative means of filing a complaint, such as personal interviews or a tape recording of the complaint, are available to persons with disabilities upon request.

  2. Submission deadline: The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to the City’s ADA Coordinator. The contact information is:

    Wendy Silva, Director of Human Resources
    205 W. 4th Street
    Madera, CA 93637
    Phone: (559) 661-5400, option 8
    Email: hrinfo@madera.gov

  3. Investigation: An investigation, as may be appropriate, shall follow the filing of a complaint. The appropriate investigation will be conducted by the ADA Coordinator or a designated representative. These rules contemplate an informal but thorough investigation affording all interested persons an opportunity to submit evidence relevant to a complaint. Under 24 CFR 8.53, the City need not process complaints from applicants for employment or housing. Such complaints will be referred to the California Civil Rights Department.

  4. Determination: A written determination as to the validity of the complaint and a description of resolution, if any, shall be issued by the ADA Coordinator and a copy forwarded to the complainant no later than 30 calendar days after its filing.

  5. Appeal to City Manager: The complainant may appeal the ADA Coordinator’s decision to the City Manager within 10 calendar days of receipt of the decision. The City Manager will review the decision and within 30 days provide the complainant with a written response to the appeal.

  6. Appeal to City Council: The complainant may appeal the decision of the City Manager by filing an appeal with the City Council. All such appeals must be submitted within 10 days of the complainant’s receipt of the decision from the City Manager. Such appeals will be heard by the City of Madera ADA Advisory Council at its next regularly scheduled meeting. The City of Madera ADA Advisory Council will make findings and recommendations in writing regarding the complaint and appeal, and such findings and recommendations will be forwarded to the City Council at its next regularly scheduled meeting for which an agenda has not already been published. The City Council will consider the findings and recommendations of the City of Madera ADA Advisory Council and make a final decision regarding the complaint and the matter will be closed. The City Council’s decision will be provided in writing to the complainant within 10 calendar days after the matter is heard at a public meeting.

City of Madera ADA Self Evaluation

The City of Madera has undertaken a comprehensive re-evaluation of its policies and programs to determine the extent to which individuals with disabilities may be restricted in their access to services and activities. The ADA states that a public entity must provide programs, activities, and services in such a way as to avoid discrimination against people with disabilities. This action plan outlines the City’s objectives for the next five years for removing barriers to access to programs, services, and activities:

View the City of Madera Americans with Disabilities Act Self-Evaluation and Transition Plan - Adopted 2024

Print or digital copies, as well as alternate formats, are available upon request by contacting wsilva@madera.gov, (559) 661-5481 (voice).

Contact Us

Madera City Hall
205 W 4th Street
Madera, CA 93637

(559) 661-5400

Hours:
Monday - Friday
8:00am - 5:00pm

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