How to Pay Your Utility Bill

The City of Madera offers several convenient ways to pay your utility bill. You can pay online through our Citizen Self Service (CSS) portal, by phone using our automated system, set up automatic payments from your bank account, mail in your payment, or use one of our secure drop boxes at City Hall or Fire Station #56. Whatever method you choose, we’re here to make the process as easy as possible.

Online Payment

If you haven't already, you'll need to gather the following information in order to register on the City's CSS portal:

• Your Account Number
• Your Customer ID Number (both can be found on your billing statement)

Once you have these details,  register on the CSS portal to start managing your utility bill online.

Alternative Payment Methods

Automated Phone Payment

Call (877) 360-3479 to pay via the automated phone system.

• Requires Account & Customer ID Numbers
• $3.85 convenience fee per transaction (charged by payment processor)
• Transaction limit: $500 per payment

Payment by Mail

ACH Automatic Withdrawal (Autopay)

Set up automatic payments directly from your bank account:

• Start here to set up ACH
• Required: Submit a voided check with your application
• Mail completed application to:
  City of Madera Utility Billing Department
  205 W 4th Street
  Madera, CA 93637

Payment via Drop Box

• City Hall – 205 W 4th Street, Madera, CA 93637
  • Eastside Front Entrance (Finance Department entry)
  • Drive-Thru (rear parking lot)
• Fire Station #56 – 317 N. Lake Street, Madera, CA 93637

Need Assistance?

• Email: utilitybilling@madera.gov
• Phone: 1 (559) 661-5459